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Ticket workspace

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  • All plans · time tracking: Pro
1 min read · Helpdesk 1.0.0

Everything about a ticket on one screen: public replies and internal notes with @mentions, canned responses with placeholders, macros, signatures, Ctrl+Enter to send, activity log, attachments, editable subject, property sidebar, SLA countdown bars and requester history.

Ticket workspace
Workspace. Conversation with an internal note and @mention, reply box with canned responses and signature, properties and SLA progress.
Resolved ticket
A resolved ticket after a low satisfaction score: auto-tagged, with both SLA targets shown as met.

How it works

  • Merge duplicates, link parent/child/related tickets, log billable time, create a KB article from the ticket, set a personal reminder, copy the secure link, or delete to the recycle bin.
  • Every change is written to the activity log with who made it and the old and new values.
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