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My requests

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1 min read · Helpdesk 1.0.0

Every request a person raised or watches, in one list: open, resolved, closed, shared with me, and all requests, with search.

My requests
My requests. Tabs for open, resolved, closed and shared-with-me (as a watcher); archived tickets get their own tab once archiving runs.

How it works

  • Requesters can reply, add files, mark a request resolved, and reopen it within the reopen window (14 days by default).
  • Updates arrive as in-app notifications and by email from the support mailbox.
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