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Portal home

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1 min read · Helpdesk 1.0.0

The branded help centre employees start from: announcements at the top, knowledge-base search, one catalogue tile per category, and a summary of their own requests on the side. Requesters see only the Help center menu; agent tools stay out of their way.

Portal home
Portal home. Announcements, knowledge-base search, the service catalogue and the requester's own numbers (open, waiting for reply, resolved in 30 days).

How it works

  • Announcements (Admin → Announcements) carry a start and end time, an audience and a severity.
  • Categories that need approval say so on the tile; hidden categories never appear here.
  • Organisation name, logo, banner, title and welcome text come from Admin → General.
  • Maintenance mode pauses new requests with a message from General.
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