Knowledge base / Helpdesk / Getting started
Overview
Brillienta-Helpdesk is a complete IT and business service desk that runs inside SharePoint Online and Microsoft Teams. Employees raise and follow requests in a branded self-service portal; agents work tickets with SLAs, routing, approvals and a knowledge base; managers follow performance in dashboards and reports.
Your data stays in your tenant
Tickets, replies, attachments and settings are stored in SharePoint lists on your site. There is no vendor database and no third-party service.
Nothing to host or maintain
One package for your app catalog. No servers, databases or timer jobs. The app creates, checks and repairs its own lists.
Where people already work
Open it as a SharePoint page, as a tab or personal app in Microsoft Teams, or ask the Microsoft 365 Copilot agent (Enterprise plan).
Security enforced by SharePoint
The app sets up its own SharePoint groups, permission levels and list permissions, with optional requester privacy where SharePoint itself limits requesters to their own items.
A full service desk, not a template
SLAs in business hours, routing, approvals, reminders, surveys, reports, archive and more are built in and configured from the Admin pages, without development.
Looks after itself
Validates and repairs lists after every upgrade, secures new lists automatically, and warns admins when a required Power Automate flow is missing or stopped.