brillientaKnowledge base

Knowledge base / Helpdesk / Using the app

Reports

  • Agents
  • All plans
1 min read · Helpdesk 1.0.0

Tables and exports only (the charts live on the Dashboard), under a report cover: the period, the key figures in large type and "What stands out" in plain sentences. Tabs: Summary, SLA, Agents, Teams, Categories, Services, Requesters, Satisfaction, Backlog, Ticket list.

Reports
Reports for a chosen period and team, with per-group tables, totals, sorting and full-report export.

How it works

  • Date ranges, team filter, optional archived tickets. Every section exports to Excel or PDF; Export full report writes one workbook or one PDF.
  • Excel keeps real dates and numbers with filters; PDFs are A4 with page numbers (max 3,000 rows).
This article is about Brillienta Helpdesk.See the productView plansBook a demo
Still need help?Our team answers product questions by email, and we can walk you through it on a call.
Open in the full guideContact support