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Archive & retention

  • Admins
  • Enterprise
1 min read · Helpdesk 1.0.0

Tickets closed longer than a set time (180 days by default) move to the archive with their full conversation, internal notes, history and files. Each copy is verified before the original goes to the site recycle bin; interrupted runs redo safely. Archived tickets stay searchable, can be included in reports, and admins can restore them with their original number. Optional retention deletes after N years.

Archive settings
Archive. Age threshold, batch size, retention, Archive-now and restore.
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