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Dashboard

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1 min read · Helpdesk 1.0.0

All the charts, in tabs, under a navy band with highlights: the few things worth knowing first, in plain sentences, each opening where to look closer. Key figures are clickable and open the matching tickets.

Dashboard
Dashboard. KPIs with trends, 30-day created-vs-resolved, needs-attention list, workload, backlog age, channels, arrival heatmap and feedback.

How it works

  • Tabs: Today, Trends, SLA, Agents & teams, Categories & services, Requesters, Satisfaction, Backlog — each compared with the previous equal-length period.
  • Agents set their availability (online, away, offline), which automatic assignment respects.
  • Export any view to Excel or PDF.
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