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1 min read · Helpdesk 1.0.0

Self-service answers with categories and featured articles. Voting helpful / not helpful (with an optional comment) teaches the helpdesk which articles deflect tickets; view and deflection counts are recorded.

Knowledge base
Knowledge base with categories and featured articles.
Knowledge base article
An article with feedback voting and a link to raise a request.

How it works

  • Drafts, published and archived states; internal (agents-only) articles; tags and featured flags.
  • Agents can create an article straight from a resolved ticket.
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