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Request forms & custom fields

  • Admins
  • Pro and Enterprise
1 min read · Helpdesk 1.0.0

The standard form, plus optionally one form per team (department) with its own fields and header message. Drag to reorder; set every field hidden / optional / required separately for the portal and agent forms, and whether the requester may edit it after submitting.

Ticket form designer
Form designer. Labels, help text, order and per-form rules; extra fields per category.
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