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Routing rules

  • Admins
  • Pro and Enterprise
1 min read · Helpdesk 1.0.0

Rules with all/any conditions on category, service, sub-service, priority, subject, description, requester email, source, tag and custom fields — setting team, assignee, priority, tags and watchers. A built-in tester shows which rule a sample ticket would hit.

Routing rules with tester
Routing. Conditions, actions and the live tester; every automatic decision writes its reason to the ticket history.
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