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Email to ticket

  • Admins
  • Enterprise
1 min read · Helpdesk 1.0.0

Turns emails to a shared mailbox into tickets and replies, for colleagues and external customers. Known [HD-00042] subjects become comments; otherwise new tickets (Source = Email). External senders become external requesters reached by reply-to threading, without surveys.

Email to ticket
Email to ticket. Mailbox, allowed/blocked domains, acknowledgement, waiting emails and "Process now".

How it works

  • Auto-replies, bounces and no-reply senders are ignored. Agents' browsers finish processing every minute.
  • An optional instant acknowledgement gives the ticket number straight away, day and night.
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