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Raising a request

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  • All plans · suggestions: Pro
1 min read · Helpdesk 1.0.0

One form for everything: category catalogue, service and sub-service, rich-text description with drag-and-drop attachments, custom fields per category, watchers, and knowledge-base suggestions while typing with a "This solved it" deflection.

New request form
New request. Matching articles are suggested as the subject is typed; the side panel shows who handles the request and the expected response and resolution times.

How it works

  • Submitted requests are numbered (for example HD-00042), routed, given SLA targets and confirmed by email.
  • "This solved it" records a deflection and no ticket is created.
  • Files can be pasted, dragged onto the form, or dropped anywhere on a ticket.
  • Optionally the portal first asks which team (department) the request is for and shows that team's own form.
  • Request forms (standard plus one per team) are designed under Settings → Request forms.
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