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Notifications & reminders

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1 min read · Helpdesk 1.0.0

An in-app bell (polling) for assignments, replies, @mentions, SLA events, approvals and surveys — plus personal reminders agents set with "Remind me" on any ticket, delivered on time even when offline. Your profile card shows your name, email, helpdesk role and why you have it.

**Notifications** with mark-all-read and clear.

**My reminders** with quick times or an exact date, snooze and dismiss.

Profile. Role, reason, shortcuts and version; agents reach Display & shortcuts from here.

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