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Reminders

  • Admins configure
  • Requester & auto-resolve: all plans · others: Pro
1 min read · Helpdesk 1.0.0

Waiting-for-requester (with optional resolve/close), pending approval, unassigned, no-activity, due-date and personal reminders. Each rule has a first delay, repeat interval, maximum count, hours or days, and business-time-only counting.

Reminder rules
Reminders. Rules, the reminder flow, queue, schedule and "Plan all open tickets now".

How it works

  • Planned whenever a ticket changes; sent by an agent's open page within a minute, or by the scheduled flow when nobody is online.
  • Just before sending, the ticket is re-checked: if anything changed, the reminder is skipped and re-planned.
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