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Satisfaction dashboard

  • Agents
  • Pro and Enterprise
1 min read · Helpdesk 1.0.0

CSAT %, average score, response rate, low scores and open follow-ups; trends and distribution; results by agent, team and category; answers to every follow-up question; comments and export. Credit stays with the people who did the work: each survey records agent, team and category at send time.

Satisfaction dashboard
Satisfaction. Scores, trends, breakdowns and every comment, exportable to Excel or PDF.
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