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Categories & services
Categories are the service catalogue tiles: team, default priority, approval requirement and portal visibility. Services (for example Email & calendar, Devices) hold sub-services (Outlook, VPN, Wi-Fi), each switched on or off in one click, with an icon, a handling team and portal visibility.
How it works
- Deactivate instead of deleting: old tickets keep their category and service.
- Services appear on forms, the ticket page, queue filters, routing rules, email placeholders, Dashboard and Reports.
- Names & terms renames Ticket, Requester, Agent, Team, Category, Service and Sub-service everywhere (for example Team → Department).
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