brillientaKnowledge base

Knowledge base / Helpdesk / Using the app

Request view

  • Everyone (own requests)
  • All plans
1 min read · Helpdesk 1.0.0

A request as the requester sees it: the public conversation, status and handler, the reply box, attachments and the satisfaction rating. Internal agent notes and history are never shown here.

Request detail for requester
Request detail. Public replies only, with status, assignee, reply box and rating.

How it works

  • Tickets, surveys and archived tickets open by an unguessable 20-character key (#/ticket/<key>); older numeric links still open.
  • With requester privacy on, SharePoint itself limits requesters to their own items.
This article is about Brillienta Helpdesk.See the productView plansBook a demo
Still need help?Our team answers product questions by email, and we can walk you through it on a call.
Open in the full guideContact support