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Ticket queue

  • Agents
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1 min read · Helpdesk 1.0.0

The agent work list: built-in views with live counts (My open, Watching, Unassigned, My teams, All open, Awaiting approval, SLA breached, At risk, Resolved, Closed, All), saved personal and shared views, search, inline filters, group-by, sorting, paging, confirmed bulk assign/status/priority/team, and export.

Ticket queue
Queue. Views, search, filters and the SLA countdown for every ticket. Type a number to jump straight to it.

How it works

  • Columns adapt to the width (cards on phones). Queries are threshold-safe past 5,000 items.
  • Shortcuts: / search, n new ticket, g then d/t/r/b/k to move around.
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