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Email templates & flows

  • Admins configure
  • Standard wording: all plans · custom wording: Pro
1 min read · Helpdesk 1.0.0

Master switch, branded header and separate requester/agent footers, and one template per event with enable toggle, subject, rich-text body, click-to-insert placeholders, reset to default, sandboxed preview and "Send test to me". Delivery shows what is waiting, sent, failed or rejected.

Email templates and flow
Emails. Templates, header and footers, the email flow and delivery status.

How it works

  • Every email is one Outbox row, sent once by your Power Automate email flow from the support mailbox. Duplicates within 10 minutes are rejected.
  • Placeholders include {{ticket.number}}, {{ticket.button}}, {{comment}} and {{survey.buttons}}. Rows queued by requesters may only go to their ticket's people.
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