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Satisfaction survey

  • Everyone (invited)
  • Pro and Enterprise
1 min read · Helpdesk 1.0.0

The survey sent automatically when a request is resolved: a rating (stars, faces or thumbs), follow-up questions that adapt to the score, and an optional comment. The invitation email carries one-click rating links.

Satisfaction survey
Survey. Rating plus adaptive follow-ups; editable until the closing date only if the admin allows it.

How it works

  • Low scores can alert team leads, open a follow-up, tag the ticket and optionally reopen it.
  • Admins choose whether requesters may change their answer until the survey closes.
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