Knowledge base / TaskManager / Administration
Workspace & how work flows
General covers organisation & look, features, workflow rules, email sender, maintenance and availability. People & roles manages members, roles, availability and seats (saving a member puts them in the matching SharePoint group). Teams share incoming work with Load-balanced, Round-robin, Smart or Manual strategies, out-of-office delegates and per-person active-task caps. Working hours (week plus holidays) drives due dates, reminders and risk. Statuses are the board columns with WIP limits; Priorities carry default due-in days; Categories define kinds of request with teams, checklists and approvals; Extra fields add custom Text/Note/Number/Date/Choice/Boolean per category or project.


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