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HR helpdesk

  • Everyone raises · HR resolves
  • Plus
1 min read · Brillienta HRMS 2.1.0

Tickets with reference numbers (HD-1001…), priority, category and SLA targets; public replies and internal notes; assignment; satisfaction rating. Employees raise and follow their own; the dashboard tracks open, high/urgent, unassigned and due-soon/breached tickets by status, priority and category.

HR helpdesk dashboard with open tickets, priority chart and SLA table.
Helpdesk. SLA targets per priority/category; breaches and satisfaction tracked per ticket.

How it works

  • Employees raise as themselves, edit title/description/category/tags, reply on own tickets, rate resolved tickets 1–5.
  • HR assigns, replies publicly or notes internally, resolves; emails fire on receive/new/assign/reply/resolve.
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